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Interesting Discovery
In January of this year, we decided to start tracking our Net Promoter Score (NPS). We sent out a survey which contained “The Ultimate Question” We decided that sending this out quarterly would allow...
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The Goodness of your Heart goes a long way.
Have you ever gone above and beyond for someone just “because”? Or has anyone done that for you? Have you ever heard the saying; “do one nice thing for someone a day”. It’s simple really – hold the...
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How To Cook a Steak Over a Campfire That Creates Raving Fans
At Total Debt Freedom our number one goal is to create raving fans, from employees to vendors and most importantly our clients. We learned this concept from Ken Blanchards’ audio book titled “Raving...
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Delivered WOW, as a Result We Received WOW
This blog is about one of my team members and one of our clients. It’s all about the WOW factor that was delivered during their interactions. To protect the identity of our clients I have renamed them...
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The Importance Of Delivering Exceptional Customer Service
Why do companies strive to achieve exceptional levels of customer service, and satisfaction? A happy customer will promote your business and become what we like to call “Raving Fans”. Here at Total...
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Random Acts of Kindness
I have to ask you, when was the last time you committed a random act of kindness? I don’t mean just holding a door for someone, or getting someone a beer on a hot day! I mean really went out of your...
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